We accept photocopies of receipts for all claims, except travel claims.

Claims are processed in the order in which they are received.

For faster processing, register for direct deposit under Manage Account and payment will be transmitted as soon as your claim is processed. As an added benefit, you'll also be able to submit claims online through mybluecross. An EFT payment will be deposited to your bank account within 1-3 business days from the processed date.

You may submit any claim as long as the expense:

• was incurred in Canada
• is payable to you
• is for you, or
• is for your spouse or dependents (provided they have already claimed through their primary plan, if applicable).

The claim limitation period indicates the deadline to submit health or dental claims for the prior benefit year and can vary based on your plan. Refer to the Claim Submission Deadline in Coverage.

*The health spending benefit has a separate limitation period.

• If your claim is submitted electronically, you will receive an email advising you when a claim has been processed. Visit Claims to view the details of your claims.