Virtual Care with GoToDoctor
Members with virtual care coverage can access virtual care services through our provider GoToDoctor.ca
Virtual care provides the convenience of medical support at home or on the go. Access online care and treatment at gotodoctor.ca/mbbluecross.
This service is available to you and all eligible members covered under your plan.
The Gotodoctor.ca team can address a wide range of health and wellness concerns that you would typically make an in-person medical appointment for, including:
- acid reflux
- allergies
- arthritis
- carpal tunnel syndrome
- COVID-19
- cough and breathing
- counselling
- diabetes
- diarrhea
- earache
- eczema and hives
- eye infections
- family planning
- general assessment and monitoring
- gout
- headache
- heart health
- high blood pressure
- high cholesterol
- lab requisitions
- pediatrician consultation
- prescriptions and renewals
- sexual health and diseases
- skin infections and conditions
- sore throat
- specialist referrals
- stomachache
- thyroid conditions
- urinary tract infections
- yeast infection
Members are also eligible to save on prescription drugs and over-the-counter products at Rexall pharmacies. Members can enroll in the discount program at no cost at gotodoctor.ca/mbbluecross.
Common questions
Your certificate number is located on the front of your ID card. If you have an older card, this may show as contract number.
We are located at 599 Empress Street, Winnipeg MB. Our office hours are Monday through Friday 9 a.m. - 4 p.m. For additional contact information please visit our Contact us page.
Yes. We have a selection of personal plans available to meet your needs.
If you are transitioning from another plan with comparable coverage, avoid the three-month dental waiting period by applying within 60 days of loss of coverage. Coverage will be continuous as long as you pay premiums for the first month of coverage loss.
If you have benefits through an employer or group: Contact your plan administrator to determine cancellation eligibility based on the rules of your plan.
If you purchased benefits through Manitoba Blue Cross or an agent: You may request cancellation at any time; however, re-enrollment would have to be authorized by Manitoba Blue Cross (unless you have cancelled as a result of obtaining comparable coverage through an employer, group or spouse).
To cancel your coverage, notify Manitoba Blue Cross in writing (by email or letter). Upon receipt of notification, your coverage will be cancelled on the last day of the following month.
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This information provides a convenient summary of your benefits. The specific benefits available and the terms and conditions under which they are provided, are governed by the Group Agreement between your employer and Manitoba Blue Cross. If there is any difference between the information viewed here and the information in the Group Agreement, the terms of the Group Agreement shall prevail. For complete details of your coverage, please refer to your benefit booklet or contact us.